RETURN POLICY

1  INTRODUCTION

 
  1. This Return Policy (“Policy”) is applicable to Customers who have purchased Products from Tung Bao Tong through the Service and/or the Website.
     

  2. This Policy provides Customers who have purchased Products through the Website with options to return Products.
     

  3. All defined terms not otherwise defined in this Policy shall have the same meaning as those defined in the Terms & Conditions which can be accessed here.
     

  4. If you have any further queries, please do not hesitate to contact Tung Bao Tong’s customer service team via Contact Us, or email to cs@tungbaotong.com.

 

2  RETURN CONDITIONS AND PROCESS

  1. The Customers may request to return any Products you have purchased within seven (7) Working Days of receiving the Product at the delivery address for any of the following reasons:
     

    • The Product delivered is not what the Customer ordered, or does not correspond with its description on the Website on the date of purchase; or

    • The Product delivered is expired or damaged.

      Some Products provided on the Website are non-refundable and non-exchangeable. Please kindly contact Tung Bao Tong’s customer service team via Contact Us (or email to cs@tungbaotong.com) to check if a specific item or Product which can be returned.
       

  2. To proceed with the return request, the Customer must notify Tung Bao Tong through the Contact Us form within seven (7) Business Days of receiving the Product at the delivery address. Upon receipt of such return request, Tung Bao Tong will review your requisition and at its sole and absolute discretions, decide to:
     

    • Full refund for the purchased Product;

    • Credit the Customer’s credit card account as specified in the Order form with the value of the purchased Product; or

    • Inform the Customer that the said Product is not eligible for return.
       

  3. Tung Bao Tong will confirm the Customer’s request for a return through e-mail and upon receiving such confirmation e-mail, the Customer may return the Product by sending it to the following address:
    Tung Bao Medicine Trading Company Ltd.
    Unit 1, 17th Floor,Block A, New Trade Plaza,
    6 On Ping Street, Shatin, New Territories, Hong Kong
     

  4. The returned Product must be returned in its original packaging, with all the accessories and inserts. If the Customer’s order contained a Gift with Purchase, the Gift must also be returned. If the Gift is not returned with the original Product, the refund will not be processed.
     

  5. The Customer agrees to arrange for and shall be responsible for paying all the costs of returning any Products to Tung Bao Tong, by post or otherwise. Tung Bao Tong reserves the right to deduct the costs of providing any collection service from the refunded amount.
     

  6. Tung Bao Tong must receive and approve the Customer’s return request before any such return can be processed. In the case of dispute, Tung Bao Tong reserves the right to the final decision.

 

3  NO OBLIGATION TO REFUND

  1. Tung Bao Tong reserves the right not to accept any requests for a return, and retains the discretion not to provide a reason for its decision.
     

  2. Without prejudice to the foregoing, Tung Bao Tong reserves the right to decline the return request, for any of the following reasons:
     

    • The Product(s) is not returned in satisfactory condition in its original packaging; or

    • The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.

      For the avoidance of doubt, Products marked or otherwise indicated as “Final Sale” or other similar expressions are not eligible for return or exchange.

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