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FAQ

  • Bulk order
    If you need to order in bulk, please visit "Contact Us" to submit the information. If appropriate, we will contact you to arrange the order. Thank you for your support.
  • The total amount of goods delivered by Dongbaotang does not meet the specified requirements and the basic shipping fee is charged. Can I increase the quantity of the ordered products or cancel the order?
    As soon as the order is confirmed, we reserve the product for the customer, so unfortunately we cannot cancel the order or change the content of the order. Therefore, we recommend that you put your favorite items in the shopping cart or favorite list first, and then make payment after confirming the list, and then you can enjoy shopping easily.
  • How much do I need to buy an item for free shipping?
    Standard local (Hong Kong) shipping is HKD150 per order; Free delivery for every order of HKD300 or above.
  • How do I know if the payment was successful?
    After successful payment, you will receive a transaction confirmation email, please check your email mailbox, including junk mail and junk folder to ensure that the mail is not filtered. If you confirm that you have not received the email or you cannot see the message confirming the order transaction in the message center, it means that the payment has not been successfully completed. If you still need assistance, please contact us and provide relevant information for us to follow up.
  • Bulk Order
    You are welcome to have bulk order, please leave your information on Contact Us and we might contact you for ordering.
  • If the total billed amount of products delivered by Tung Bao Tong cannot fulfill the free delivery threshold and the standard delivery fee is charged. Can I add more items or cancel the order?
    Once payment is completed, the order information will be confirmed and we will reserve stock. Therefore we are unable to amend the order. For better shopping experience, we suggest you to gather all items in Wish List or Shopping Cart, and re -confirm the order before payment.
  • What is the free delivery threshold?
    Order HKD500 or more to qualify for FREE Shipping, otherwise, standard delivery charge within Hong Kong area is HKD150 per order.
  • How to know if payment transaction is successful?
    Successful transactions will receive a confirmation email. Please check your email account's spam or junk folder to ensure the message was not filtered. However, if you have not received the email or the message, it means the payment may not go through. If you can't get your payment to go through, and you're sure you've input all of your details correctly, it may be that your card provider has put a block on internet transactions or that there's a problem with your card. You might want to try using an alternative method of payment or a different credit card.
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