常見問題 (Frequently Asked Questions)
如 閣下需要批量訂購，請您到訪 "聯絡我們" 遞交資料，如合適我們會聯絡您安排訂購，多謝支持。
You are welcome to have bulk order, please leave your information on "Contact Us" and we might contact you for ordering.
If the total billed amount of products delivered by Tung Bao Tong cannot fulfill the free delivery threshold and the standard delivery fee is charged. Can I add more items or cancel the order?
Once payment is completed, the order information will be confirmed and we will reserve stock. Therefore we are unable to amend the order. For better shopping experience, we suggest you to gather all items in Wish List or Shopping Cart, and re-confirm the order before payment.
What is the free delivery threshold?
Order HKD500 or more to qualify for FREE Shipping, otherwise, standard delivery charge within Hong Kong area is HKD150 per order.
How to know if payment transaction is successful?
Successful transactions will receive a confirmation email. Please check your email account’s spam or junk folder to ensure the message was not filtered. However, if you have not received the email or the message, it means the payment may not go through. If you can't get your payment to go through, and you're sure you've input all of your details correctly, it may be that your card provider has put a block on internet transactions or that there's a problem with your card. You might want to try using an alternative method of payment or a different credit card.